Terms of Service

Last updated: October 2026

About This Service

Ipswich Damp Care is a trade brand operated by TC Search Marketing Ltd (company no. 17090097). We connect homeowners with vetted damp specialists. Work is carried out by PCA-certified contractors.

Quotes

• All quotes are valid for 60 days from survey date
• Quotes are itemised with no hidden costs
• Prices exclude VAT (20%) unless stated otherwise
• Survey fees (£97+VAT) are deductible from works if you proceed

Payment

• Deposit (typically 25-50%) due on booking
• Balance due on completion
• Payment accepted via bank transfer or card

Guarantees

• Chemical DPC work: 20-year guarantee (transferable)
• Basement waterproofing: 10-year guarantee
• Timber treatment: 20-year guarantee (woodworm), 10 years (dry rot)
• Guarantees are honoured by the contractor who carried out the work
• Insurance-backed warranties available on request (additional cost)

Limitation of Liability

Ipswich Damp Care operates as a lead-generation service. Work is carried out by independent contractors. We vet contractors for PCA certification and insurance but are not liable for their workmanship. All guarantees are provided by the contractor, not by TC Search Marketing Ltd.

Dispute Resolution

In the unlikely event of a dispute, contact us at [email protected]. We will mediate between you and the contractor to reach a resolution.